Welcome to idoneapps. We are pleased that you have selected us for your unlocking needs. Please use this page as a reference for questions about our services and the terms and conditions that govern the service(s) you have purchased from us. These Terms and Conditions apply to all services provided by us to you and consist of several parts, which may be amended from time to time:
1. OUR END USER AGREEMENT.
Our end user agreement is set out below.
Please ensure that you have read the entire agreement carefully before accepting it.
by purchasing our products and services you are agreeing to be bound by the terms of the our service end user agreement and end user software license agreement and you acknowledge that you have read, understood and agree to abide by and comply with all terms, conditions and notices contained in or referenced by these agreements, and that you have the authority to do so. if you do not agree to be legally bound by the terms and conditions of these agreements please do not purchase our products and services.
this agreement does not affect your statutory rights that may not be modified by contract, to the extent such modification is specifically prohibited by applicable law.
1. All brand names, mobile phone names eg, Samsung, Apple, Nokia, Blackberry, Sony etc. are linked to there respective brands owners, and we are in no connection nor connected with them, in any case or what so ever. Names only been used as educational purpose only.
2. All services mentioned on web site are based on speculation, however in any case or what so ever, delay happens idoneapps.com would not be held liable.
3. We don't guarantee that 100% your phone get unlocked using our web services, as some times if phone is been tried before and its counter get locked, our provided code will not work and we don't offer refunds as suppliers been paid accordingly, so please make sure before you buy our services.
2. ACCEPTANCE OF TERMS.
You consent to use an electronic agreement to govern your use of the agreement. You expressly consent to receiving all notices hereunder in electronic form, provided however this consent may be withdrawn at any time.
The parties expressly agree that all performance under this agreement and the resolution of disputes shall be conducted in the English language. If a translation of this Agreement into any other language is required by law, the English version will prevail to the extent that there is any conflict or discrepancy in meaning between the English version and any translation thereof we should not held liable in any case whatsoever.
All third party services offered for use with ours are provided to you through your third party service provider(s) and shall be subject to your agreement with such third party service provider(s). except to the extent specifically prohibited by applicable law in your jurisdiction, we shall have no liability whatsoever to you or any third party claiming by or through you, for any issue relating to the third party services, linked sites, other sites or third party information, including without limitation, the accuracy, timeliness or continued availability of such third party services or the continued interoperability of the third party services.
Any dealings with third parties conducted through us, the third party services, linked sites or other sites, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the third party. We shall not be responsible or liable for any part of any such dealings. If you disagree in any content, you should leave the site immediately.
3. COPYRIGHT NOTICE.
idoneapps.com is not affiliated with any wireless carrier or manufacturer. All trade names, logos and product images by wireless carriers and manufacturers are only used for reference to describe the compatibility to our products or services. No services or products on our site are connected to, endorsed by or produced by any trade name or mark holder that may be mentioned.
4. LEGAL PRACTICE.
4.1. LEGALITY OF MOBILE UNLOCKING.
We are only doing legal official unlocking, which not voiding the phone warranty. We are not responsible for any kind of warranty voids. In certain conditions you may need to root your phone in order to use our Android unlock application, this implies the warranty voiding as we states in our root instructions disclaimer, so if you proceed to root your phone you are accepting the disclaimer.
In any case it is the customer’s obligation to ensure that mobile unlocking is legal in their country. By placing an order on idoneapps.com, customers accept full responsibility for complying with all local, national, and international laws in their country.
4.2. EXCLUSIONS OF ILLEGAL ACTIVITIES.
idoneapps.com will not participate in any illegal activities such as altering an IMEI, PIN#, ESN# or anything else related. No informations or support will be provided on these activities. If a phone has been reported as being lost, blacklisted or stolen idoneapps.com will not do that kind of service for reported device.
We only doing unlocking of phone simlock to make phone work with different sim cards.
If you submitted a blocked IMEI to one of our service, it means that you want and agree to do official legal simlock unlocking only without removing the block which the company applied to that phone.
4.3. DELIVERY POLICY.
I. Form of delivery: All unlock codes, factory unlocks and software licenses and unlocking solutions are being delivered by e-mail and can be accessed on our Member Area page at any time after the order is completed.
II. Delivery timeframe: The estimated delivery timeframe depends on the specific requested model/carrier service and is outlined on every product page. The timeframes outlined are estimations based on the average across all carriers available for this specific model, so there is no guarantee the actual delivery time always matches the estimated time outlined on the product page. In case the unlock processing time exceeds the outlined timeframe significantly, the customer will be notified. To get more informations about the actual processing time ofr a specific model/carrier combination, the customer is welcome to enquire about it to our support team.
III. Cancellation policy: Order in process can not be canceled on customer request at any time, but it is up to supplier or server administrator to see if the customer request can be processed for order to be canceled. Customer have right to ask for refund if his job is not done.
5. PURCHASE OF SERVICES.
We are committed to provide secure online payment facilities, so all transactions are encrypted using appropriate encryption technology.
Payment can be made via PayPal or BitPay. You will need to comply with the terms and conditions of PayPal or BitPay in order to register an account directly with them through which you will be able to make online purchases.
idoneapps.com does not receive, process or store credit card numbers, once you have selected your services and proceeded to checkout you will be redirected to a secure PayPal or BitPay website. Once redirected you will be bound by the PayPal or BitPay website terms and conditions.
6. REFUND POLICY.
I. Money back: Money back on purchases related to our app is only possible if the application license has never been downloaded or in the case the phone has not been unlocked by our app, anyway this last case have to be verified, the customer must provide us the unlock.log file created by the app in order for us to check the reason of the failure. In case the device needs root and the customer haven't rooted it then refund won't be sent cause such operation is part of the procedure and notified in the purchase box. About the web services, the money back is possible if the provided IMEI and other required phone data are correct and the web service have not worked.
II. Incorrect order submissions: It is the sole responsibility of the customer to make sure their order details are correct when submitting their order. If the provided IMEI, S/N, PID, carrier or phone model is incorrect and the order is in processing or completed, the order cannot be refunded as human errors on the customer side are completely out of our control. Incorrect placed submissions for factory unlock orders are not refundable even with video proof.
III. Hard-locked and Previously unlocked phones: If the customers cell phone is hard-locked or was previously unlocked with or without the customer's knowledge, no refund will be granted.
Kindly check if you can 100% complete the unlocking procedure after unlocking the phone or deliverying unlocking codes before submiting your IMEI.
Example: SSN locked phones, hard locked phones, iCloud locked - no refund will be provided in any case.
IV. Modified Firmware & Jailbreaking: About the unlock app we guarantee that it works only on stock roms, so no refunds are granted if the unlock app does not work on a custom rom, anyway the customer will be able to use any rom after the unlock. About the web services, no refunds are granted if the provided unlock code, factory unlock or software unlock solution is not working properly or cannot be applied to the phone due to previous jailbreaking or other modifications to the firmware of the phone. It is the sole responsibility of the customer to restore the factory default settings in order to proceed with the unlock.