idoneapps

General Category => Support => Topic started by: skribble85 on June 25, 2016, 04:06:52 PM

Title: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 25, 2016, 04:06:52 PM
App starts up just fine, super user is prompted and accepted. Then it goes to a black screen and hangs there indefinitely. I have factory reset and even flashed stock PD1 to no avail. Any ideas?
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 25, 2016, 05:38:53 PM
Hi skribble, please check this:
https://idoneapps.com/forum/index.php?topic=167.msg677#msg677

Just reinstall SuperSU, it will work!
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 27, 2016, 12:05:33 PM
I have reinstalled su several times, odined to stock twice, and reinstalled tour app about a million. Still hanging.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 27, 2016, 12:35:46 PM
My phone wont even let me into ##DATA, I put in msl, hit ok button, and nothing, wont SCRTN or RTN either
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 27, 2016, 12:55:20 PM
If so you're probably running a custom rom, or a stock rom with carrier apps disabled / deleted, or you have a misconfigured setting.

Please flash the stock rom and retry, download it from here:
https://idoneapps.com/forum/index.php?topic=8.0

And flash it with these instructions:
https://idoneapps.com/forum/index.php?topic=228.0
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 27, 2016, 04:11:15 PM
Nope, still not working. I cant do anything. Ecen when I flash brand new. My phone is officially screwed.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 27, 2016, 04:26:05 PM
What happens when you flash the stock rom with Odin3?

Please detail the problem, saying that the phone is screwed won't give us the possibility to help you out.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 27, 2016, 04:31:14 PM
Nothing happens... it starts up just fine, but it will not load ANY of the hidden settings or menus.  I have no access to ##SCRTN#, ##DATA#, it will not update profile, it will not update IC, it will not accept my MSL CODE anywhere it asks. For example, I put in ##DATA#, Edit, MSL Code and hit OK and nothing happens, it just sits there. It will not load your app just hangs up, regardless of supersu or not. I am tired of flashing Stock ROM and nothing changing. Why is it not taking EVERY SETTING back to factory original when I flash stock???
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 27, 2016, 04:31:53 PM
Oh, and my phone is SIM LOCKED again for some reason too. WTF?
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 27, 2016, 05:17:36 PM
This happens even after flashing the stock rom?
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 27, 2016, 10:02:19 PM
Yes, even after format from custom recovery too.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 28, 2016, 01:31:37 AM
skribble85, please answer to my question, have you flashed the stock rom?
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 28, 2016, 01:24:07 PM
I did answer it, "Yes, even after..."
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 28, 2016, 01:34:38 PM
Ok,which is the stock rom you used?

Anyway, be sure you're on a stock rom, then please do this:

1. Open our app, tap GCF Setting Button (if the button isn't enabled you can access GCF settings from the app menu), then tap these options in the following order:
UE Setting & Info >
Setting >
System >
NV Rebuild >
ALL

Reboot.

2. Factory reset the phone from Settings > Backup and Reset > Factory data reset

3. At the first boot dial:
##72786#

Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 28, 2016, 01:49:24 PM
Your app wont open....
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 28, 2016, 01:50:08 PM
I would love to NV Rebuild, but i cannot get to the menu.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 28, 2016, 01:54:39 PM
Ok then you most likely failed to flash the stock rom.

Can you tell me what file have you used and show me a picture of Odin 3 screen that say success after the flashing?
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 28, 2016, 01:58:40 PM
I used the one from link you gave me
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 28, 2016, 01:59:39 PM
I used the one u linked.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 28, 2016, 02:00:29 PM
Ok let me reflash give me a few.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 28, 2016, 02:21:18 PM
Ok please post a screenshot (press ALT+STAMP buttons on your PC) of Odin 3 program when it finish flashing.
You can upload the picture here: https://postimage.org
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 28, 2016, 07:26:58 PM
https://postimg.org/image/mk5sdxbnb/
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 29, 2016, 02:36:57 AM
Ok, the rom flashed fine, now please download and install our unlock app: https://idoneapps.com/unlock.apk

There is no need to root the phone, so please install the app without root for now, tell me if it work.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 29, 2016, 04:30:47 AM
No it did not work.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 29, 2016, 04:56:08 AM
The app hangs even with the stock rom and no root installed?
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 29, 2016, 09:36:19 AM
Yes... I don't know wtf is going on.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 29, 2016, 09:47:17 AM
Ok, please send us the log, from the app tap on the 3 dots menu button and then on "Send Log File".
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 29, 2016, 10:02:58 AM
Ok man.. For like the fifth time... Your app freezes
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: Nodial on June 29, 2016, 10:17:02 AM
Ok right, connect the phone to the PC and take the unlock.log in the phone sdcard root, then send it to us: idoneapps@gmail.com
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: idone on June 29, 2016, 10:57:06 AM
Your app wont open....

Connect your phone to your computer and send us the file named "unlock.log" so we may see where and why it is hanging.

Also if you go to Settings>About Device>Status does you phone have a MEID/IMEI there?

I have just double checked on a N915P here on PD1 with and without root and there is no issue. Make sure you do have the newest version 1.51 of our app from here https://idoneapps.com/unlock.apk

You can also send us screenshots by pressing the Power and Home buttons at the exact same time. Those screenshots are saved in /Pictures/screenshots folder on your phones internal storage.

Also if you do have it rooted/supersu installed be sure that you didn't click "deny" on accident.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 29, 2016, 11:29:28 AM
Actually no my MEID and IMEI say unknown...
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: idone on June 29, 2016, 11:39:58 AM
That is the problem, our app will hang or crash if the device has no IMEI/MEID to read. Also it cannot connect to ANY network/carrier/provider without a IMEI so that will need to be fixed before unlocking regardless.

Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: skribble85 on June 29, 2016, 01:38:26 PM
Before I used your app this last time, it had all that info. When I used it to unlock, that's when all this happened.
Title: Re: App hangs after supersu is granted, hangs on black screen
Post by: idone on June 29, 2016, 02:01:55 PM
Before I used your app this last time, it had all that info. When I used it to unlock, that's when all this happened.

It is fully impossible for our application to harm/touch the NV item that your MEID/IMEI/ESN are stored in.

If you have flashed stock rom try to dial ##scrtn# from the phones dialer to reset your network settings. Also send us or attach here some pics of your phones "About Device" settings screens.

Thanks.